Allocating credit cards via the failed credit card transactions tab

 

  1. Click Administration
  2. Now click Credit Card
  3. Click the Failed Credit Card Transactions tab
  4. We can now see a list of all credit card transactions that have failed to post to a claimants account
  5. The number next to the warning icon indicates how many errors have occurred for that transaction
  6. Move the mouse over the warning icon to reveal the reason(s) for failing to post
  7. In this instance, we can see that a credit card number in the file that can’t be matched to a claimant
  8. Move along the grid to the Claimant column
  9. Click the drop-down menu and search for the claimant that the card belongs to
  10. Once the claimant has been selected, all failed transactions for that card number will be updated – please note, additional errors to the transaction will need to be resolved separately
  11. Select each of the amended transactions using the tick box
  12. Click the Upload to claimant button to send the transactions to the claimant for processing.