- Click Administration
- Now click Credit Card
- Click the Failed Credit Card Transactions tab
- We can now see a list of all credit card transactions that have failed to post to a claimants account
- The number next to the warning icon indicates how many errors have occurred for that transaction
- Move the mouse over the warning icon to reveal the reason(s) for failing to post
- In this instance, we can see that a credit card number in the file that can’t be matched to a claimant
- Move along the grid to the Claimant column
- Click the drop-down menu and search for the claimant that the card belongs to
- Once the claimant has been selected, all failed transactions for that card number will be updated – please note, additional errors to the transaction will need to be resolved separately
- Select each of the amended transactions using the tick box
- Click the Upload to claimant button to send the transactions to the claimant for processing.